Privacy Policy

We are committed to protecting your personal information and being transparent about how we use it.

Last updated: April 2026  |  Effective date: April 2026

Contents

  1. Who We Are
  2. Information We Collect
  3. How We Use Your Information
  4. Sharing of Information
  5. Cookies and Tracking
  6. Data Retention
  7. Data Security
  8. Your Rights
  9. Third-Party Links
  10. Children's Privacy
  11. Changes to This Policy
  12. Contact Us

1. Who We Are

NeeNam Solutions Pvt Ltd ("NeeNam", "we", "our", or "us") is a software product and engineering services company incorporated in India. Our registered address is 4/30 G Nagar, Madipakkam, Chennai – 600091, Tamil Nadu, India.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website (neenam.com), use our SaaS products, or engage our services.

2. Information We Collect

Information you provide directly

  • Contact enquiries: Name, company name, email address, phone number, and the content of your message when you submit our contact form.
  • Account registration: Name, email address, job title, and company details when you sign up for a product.
  • Business transactions: Billing details, GST number, and payment information required to process orders (payment card details are handled by our payment processor and are not stored by us).

Information collected automatically

  • Usage data: Pages visited, features used, session duration, and click patterns within our products.
  • Device and browser information: IP address, browser type, operating system, and referring URLs.
  • Cookies: Session and preference cookies as described in Section 5.

Information from third parties

  • We may receive information about you from publicly available sources or business partners for the purpose of maintaining and improving the accuracy of our records.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service delivery: To provide, operate, and maintain our products and services.
  • Communication: To respond to enquiries, provide support, send transactional notifications, and share updates about your account.
  • Billing and administration: To process payments, issue invoices, and manage your subscription.
  • Product improvement: To understand how our products are used and to develop new features.
  • Security: To detect and prevent fraud, abuse, and security incidents.
  • Legal compliance: To meet obligations under applicable Indian law, including the Information Technology Act, 2000 and its rules.
  • Marketing: With your consent, to send information about our products, case studies, and events. You may opt out at any time.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • Service providers: Trusted third-party vendors who help us deliver our services (e.g., cloud hosting, payment processors, email providers), bound by confidentiality obligations.
  • Legal requirements: When disclosure is required by law, court order, or a government authority in India.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
  • With your consent: In any other situation, only with your explicit prior consent.

5. Cookies and Tracking

Our website uses cookies — small text files stored on your device — to improve your experience. We use:

  • Essential cookies: Required for the website to function correctly (e.g., session management, form security).
  • Analytics cookies: To understand visitor behaviour and improve our content. We use privacy-respecting analytics tools.
  • reCAPTCHA: Google reCAPTCHA is used on our contact forms to prevent spam. It is subject to Google's Privacy Policy.

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the website.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including:

  • Active customer data: for the duration of the contract plus 7 years (for accounting and legal purposes).
  • Contact form submissions: up to 2 years from the date of submission.
  • Website analytics data: up to 26 months in aggregated, anonymised form.

When data is no longer needed, we securely delete or anonymise it.

7. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, or alteration. These include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

8. Your Rights

You have the following rights with respect to your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention obligations.
  • Opt-out: Unsubscribe from marketing communications at any time via the link in any email we send, or by contacting us directly.
  • Portability: Request your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact us at don.caleb@neenam.com. We will respond within 30 days.

9. Third-Party Links

Our website and products may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify registered users by email.

Your continued use of our services after the updated policy takes effect constitutes your acceptance of the changes.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our data point of contact:

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